Healthcare · CRM
Service / Process Automation
Global pharmaceutical company headquartered in Denmark
- Business users
- 100+
- Team size
- 6
- Duration
- Long-term engagement
- Delivery model
- Offsite
The challenge
Business requirement
- Implement a CRM solution to track internal requests raised by employees worldwide, with reporting & dashboard functionality
What we delivered
Modules implemented
- Service
- Automation of multiple business processes for their KPO
Technology
- MS Dynamics CRM Online
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