CRM Capabilities

Microsoft Dynamics CRM is our Customer Relationship Management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

CRM Services

Read more about our CRM services

Dealer Portal

Principals can Share, Control, Regulate and Monitor dealers

Travel & Expense Management

Enforce travel policy and eligibilities for employees, contractors

Pricing Engine

Pricing matrix with rules, thresholds, exceptions, workflows and alerts

Service & Case Management

Service and Maintenance calendars; Track offers & contracts; Case Routing

Custom Call Center

Customized call center agent window; Guided process flows; Accurate response capture; Log requests

CCA & Unified Service Desk

Integrated desktop; Computer Telephony Integration (CTI); Activity Reporting;

Secondary Sales Management

Field sales ordering and payment collection; Secondary sales tracking; Sales force scheduling and monitoring;

Warranty Management

Fully functional Return Material Authorization (RMAs) and Field Service management capabilities

Sales Force Automation (SFA)

Hospitality

Read more

Media & Publishing

Read more

Manufacturing

Read more

Sanitary Ware

Read more

SFA & Service Automation

EPC

Read more

Manufacturing

Read more

Healthcare

Read more

Retail

Read more

Pharmaceutical

Read more

Healthcare

Read more

Migration & Support

Migration

Read more

Information Technology

Read more

Education

Read more