Overview

The importance of social media for business cannot be overemphasized. Whether you are a small business owner, or somebody more focused on understanding large business customer‘s habits and outcomes, social media matters. Regardless of industry, social media has proven to work across the board for many companies.

A social media strategy has become a must for all enterprises, be it banks, retailers, healthcare or the government. With over one billion individuals logged on to various social networks, people are now using social media for advice on what products to buy, where to shop and even regarding what firms they want to work with. While most enterprises use social media for their customer service function only, many firms have now started using social media in tandem with their sales and marketing functions. This in turn enables firms to use data generated by the customers effectively to service their larger pools of customers.

The world‘s top brands are using social media as a meaningful way of deepening relationships with their customers. By using social media as a means of interacting with their customers, businesses can today target their customers in a more informed way and also gain real-time feedbacks from them.

1. Marketing

What is Marketing Automation?

Marketing automation refers to software platforms and technologies designed for marketing departments and organizations to more effectively market on multiple channels online (such as email, social media and websites.) and automate repetitive tasks.

2. Sales

What is Sales Force Automation?

Customer Relationship Management (CRM) for sales empowers your sales force to manage and share sales intelligence across devices, channels, locations, departments, and time, for higher productivity, more targeted sales, and faster closing rates.

3. Customer Care

What is Customer Care?

Customer Relationship Management (CRM) for service goes beyond merely resolving customer complaints to empowering your service representatives to impress and please your customers.

4. Social Customer Relationship Management (CRM)

What is Social CRM?

Social Customer Relationship Management (CRM) uses tools to monitor, analyze, and report on the public sentiment revealed by mentions of your organization’s brand or product in social media networks and in online communities.

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CRM Overview

SharePoint Overview

Put social media to work

Share ideas, discover answers and keep track of what your colleagues are working with new social features throughout SharePoint.

Share your stuff

Publish content to SharePoint from any Office application and share with people inside and outside your organization in a few simple clicks.

Take SharePoint on the go

Share documents, update your activity feed and keep in touch with your colleagues from your mobile phone or tablet.

Keep projects on track

Organize all your projects and tasks to get visibility into upcoming deliverables across SharePoint, Outlook and Microsoft Project.

Keep your team connected

Set up a new team site in minutes track meeting notes and bring together all your team's email and documents in one place.

Store and sync your docs

Sync your content in SharePoint to your desktop with SkyDrive Pro, so docs are just a mouse click away, even if you're offline.

Find experts you never knew existed

Connect with people across your organization and easily discover interests, past projects and documents they've worked on.

Discover insights and answers

Turn raw data into gorgeous interactive reports with Excel and publish to SharePoint to share insights with the people you work with.

Find what you're looking for

Customize and narrow your search to deliver more relevant results, and get recommendations on people and documents to follow.

Build apps in the cloud

Build apps on common web technologies like JavaScript, HTML and oAuth with the new Cloud App Model for SharePoint.

Publish apps to the SharePoint store

Make your apps available to everyone to try and buy through the public Store or only available to your employees through the corporate catalog.

Build eye-catching sites

Use familiar design tools and flexible controls to create dynamic intranet and internet sites to share your organization's vision with everyone.

Manage costs

Reduce your infrastructure costs and extend the boundaries of sharing by running SharePoint in the cloud with Office 365.

Manage risk

New archiving, eDiscovery and case management capabilities extend across SharePoint, Exchange and Lync.

Manage your time

Spend more time delivering innovation and less time managing infrastructure with advances in SharePoint scale, performance and management capabilities.

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Yammer

Where teamwork happens

Yammer is your company's private social network that helps you and your teams stay on top of it all. Start conversations, collaborate on files, and organize around projects so you can go further—faster.

Discover how your company can collaborate in the open with Yammer, and learn how our services can help you bring teams together.

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Skype For Business

Messaging, meetings, and screen sharing all in one app that works with Office.

Skype specializes in providing video chat and voice calls from computers, tablets, and mobile devices via the Internet to otherdevices or telephones/smartphones. Users can also send instant messages, exchange files and images, send video messages, and create conference calls.

  • Meetings and calls with anyone

  • Meet with people even if they're not on Skype for Business. All they need is a phone or internet connection.

  • Powerful productivity with Office

  • See your contacts' online statuses, schedule meetings in Outlook, and start conversations from apps like Word and PowerPoint.

  • Security and control

  • Conversations are protected by strong authentication and encryption, and you manage employee accounts and features.

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