» The globalization of education is accelerating with the proliferation of MOOCs (Massive Open Online Course) aimed at unlimited participation and open access via the web.
» Funding from key sources (Govt, Alumni) is continuing to fall, putting many institutions at severe financial risk
» Demands are rising for a greater return on investment in higher education
» Greater transparency about educational outcomes (graduation rates, college-enrollment rates, test scores etc.) is becoming the norm.
» New business and delivery models are gaining traction
» The Education CIO’s attention has moved from day to day technology challenges to finding strategic solutions to institutional problems.
» Higher Education institutions are now compelled to adopt digital business model innovations as the new way of thinking.
» With cloud and a digital mindset, institutions can collect and utilize data like never before.
» The opportunities for improving student services are endless and this will be the focus for institutions over the next few years
» Admissions and advancement offices have been the traditional users of customer relationship management (CRM) software.
» In 2016, analysts predict that institutions will progressively seek fully-developed CRM solutions that track a student from the initial contact with the institution, through enrollment, and entry into alumnus status.
» Student life cycle - Collecting communications and exchanges between the student and all campus stakeholders—including professors, registrars, athletic coaches, career services, advisors, and housing staff—will provide the institution with a “360-degree” view of the student that enables them to fully maximize student lifetime value.
» By creating tighter relationships with students, the institution will reap the awards in retention, future recruitment and, ultimately, advancement.
» Alumni and Donor Management
» General Administration
» Transportation, Food Services, Asset Management
» Recruitment & Retention
» Student Outreach
» Student Information System
» Faculty and Staff Management
» Social Engagement
» Dynamic Websites for publishing content using WCM
» Student Self Service
» Document Management System for Office 365 Educational Institutions
» Learning Management System with integrated Live Streaming and Video on Demand (VoD)
» Library Management
» Community portals for students
» Departmental Sites for faculty
» Student Portal for assessments
» Integrated Yammer for social networking
» Skype for instant messaging
» Admission Dashboards
» Community Dashboards
» Enrollment Reports
» Lead Management Reports
» Faculty Management Reports
» Trend Reports